Refund policy

Last updated 12 November 2026

Try before you buy

Read Chapter 1 free and use our free calculators before you decide. They show the method and the quality of the tools.

When we refund in full

Within 14 days of purchase, we refund the full price if:

1. the files do not open or do not work as the product page describes, and we cannot fix the problem within 5 working days; or
2. you were charged twice, or you received a different product from the one you bought.

When we do not refund

The files are digital and reach you the moment you pay, so we cannot take them back. For that reason we do not refund a change of mind once the files have been downloaded. Where your country's consumer law gives you a stronger right, that right applies.

How to ask

Write to support@oelhalawany.com with your order number and one line on the problem. We answer within 2 working days. Card refunds are made through Lemon Squeezy and can take up to 10 days to appear on your statement; Instapay refunds go back to the same account.